Digital Delivery & Shipping Policy

SoftVani's standard products are delivered electronically. Depending on the product or service purchased, digital delivery may include:

• Software installers or other authorized product files.
• Software license or entitlement access.
• License activation rights.
• Product updates and eligible new versions.
• Membership-based software access.
• Invoices and order information.
• Custom software or website project deliverables.

Physical courier or postal shipping is generally not applicable to SoftVani software purchases.

After an eligible purchase has been successfully processed and payment has been verified through the applicable payment provider, purchased software may be made available through the customer's SoftVani account.

• Customer software dashboard.
• Protected downloads area.
• License and activation area.
• Order or entitlement records.
• Another secure delivery method specifically stated by SoftVani.

Customers should sign in using the account associated with the purchase when accessing protected software downloads or license information.

Eligible digital products are generally intended to become available shortly after successful payment verification and order processing.

Delivery may take longer when a transaction requires additional payment verification, fraud-prevention checks, security review, compliance review, account verification, or manual investigation.

If a product or service has a specific delivery schedule, that information may be provided on the relevant product page, checkout page, quotation, order communication, or project workspace.

Certain SoftVani software products require an active license, entitlement, or device activation before the software can be fully used.

• License access may be associated with the customer account that completed the eligible purchase.
• A license may include device or activation limits stated for the applicable product.
• License expiry, support duration, and update eligibility may vary by product or purchase terms.
• License information should not be shared with unauthorized users.
• SoftVani may restrict or revoke access where a license is expired, revoked, cancelled, abused, or otherwise no longer valid.

Eligible customers may receive access to software installers, product files, updates, patches, or new versions through protected SoftVani download systems.

Download availability may depend on the customer's entitlement, license status, membership status, update period, product availability, account status, or other applicable purchase terms.

Eligible SoftVani membership benefits are delivered digitally through the customer account. Membership access may include access to selected software products or other benefits described in the applicable membership plan.

Membership access may be subject to plan limits, product selection limits, start and expiry dates, account status, and verified payment requirements.

A membership status displayed on the website does not by itself prove that payment has been successfully received.

Custom software development, website development, and related SoftVani project services are delivered electronically rather than through physical shipping.

• Project requirements and communications may be managed through the SoftVani project workspace.
• Quotations may specify project scope, pricing, estimated start dates, and estimated delivery dates.
• Project work may be organized into milestones.
• Review versions and final deliverables may be provided through secure links or other agreed digital methods.
• Customers may be asked to review, accept, or request revisions to submitted project deliverables.

Actual project timelines may depend on scope, customer feedback, revision requests, required materials, technical complexity, and other project-specific circumstances.

Eligible customers outside India may purchase SoftVani digital products where the applicable product, payment method, currency, licensing conditions, and regional availability permit the transaction.

Because SoftVani's standard software products are delivered digitally, physical international shipping charges and courier delivery generally do not apply.

Customers remain responsible for complying with any applicable local laws, taxes, import-related digital requirements, or software-use restrictions in their jurisdiction.

Paid digital access may be provided only after trusted server-side confirmation from the applicable payment provider and successful processing by SoftVani.

A pending, failed, cancelled, reversed, refunded, disputed, or otherwise unverified transaction may delay, suspend, or prevent delivery of paid digital access.

If a successfully processed purchase does not appear in your account, a download is unavailable, or you experience a license or delivery problem, please contact SoftVani through our official support channels.

• Provide the email address associated with your SoftVani account.
• Provide the relevant order or invoice reference when available.
• Identify the affected software product or service.
• Describe the delivery, download, license, or activation issue.

Never send passwords, private keys, complete payment-card numbers, card security codes, authentication secrets, or other highly sensitive credentials through support messages.

Refund and cancellation eligibility is governed by the SoftVani Refund Policy and any applicable mandatory legal rights.

The fact that a digital product has been delivered, downloaded, licensed, or activated may be relevant when evaluating a refund request, but refund eligibility will be determined according to the applicable policy and law.

SoftVani may update this Digital Delivery & Shipping Policy when products, delivery methods, payment systems, licensing practices, business operations, or legal requirements change.

The latest version will be posted on this page with an updated effective date.

For questions about software delivery, downloads, licenses, memberships, custom project delivery, or this Policy, contact SoftVani through our official contact or support channels.