Refund Policy

SoftVani provides digital software products, licenses, memberships, secure downloads, support services, and custom software or website project services.

Digital products cannot be physically returned after access has been provided. Customers must review the product description, system requirements, supported platforms, pricing, license type, activation limits, support duration, and update duration before completing a purchase.

By completing a software purchase, you acknowledge that delivery may occur immediately and that the purchase will normally become final once digital access is issued.

A software purchase is considered fulfilled when one or more of the following has occurred:

• A product entitlement has been created for the customer account.
• A software license has been issued.
• A license has been activated on a device.
• A secure download link or download token has been provided.
• A protected product file has been downloaded or accessed.
• Software updates or customer-only resources have been made available.
• Other digital access associated with the purchased product has been granted.

After fulfilment, the software purchase is final. A refund will not be issued merely because the customer changes their mind, decides not to use the software, or no longer needs the product.

Refunds will not normally be provided for the following reasons:

• The customer changed their mind after purchase.
• The purchase was made accidentally through the customer's own action.
• The customer did not read the product description or system requirements.
• The customer no longer wants or needs the software.
• The customer did not download, install, activate, or use the product.
• The wrong product, edition, platform, or license type was purchased.
• The customer's device or operating system does not meet the published requirements.
• The product is incompatible with an unsupported device, unsupported operating system, third-party software, or unauthorized modification.
• The customer did not follow installation, activation, configuration, or troubleshooting instructions.
• Access was suspended because of misuse, fraud, sharing, resale, unauthorized transfer, or violation of the license terms.
• The customer found a different product, lower price, promotion, or alternative after purchase.
• The customer expected a feature that was not listed on the product page or in the applicable agreement.
• The customer lost access to their email, device, password, or account through their own actions.

SoftVani may review a refund request only in limited circumstances, including:

• The same verified payment was charged more than once for the same order.
• Payment was successfully verified, but SoftVani failed to provide the purchased entitlement, license, or download access.
• The software is materially different from its published description.
• A confirmed technical defect prevents the core software from functioning and SoftVani cannot provide a reasonable fix, replacement, update, or workaround.
• A refund is required by mandatory applicable consumer law or a binding legal decision.

Eligibility for review does not automatically guarantee a refund. SoftVani may first provide troubleshooting, corrected access, an updated version, a replacement license, an activation reset, or another reasonable remedy.

A technical issue does not automatically qualify for a refund. Customers must first provide SoftVani with a reasonable opportunity to investigate and resolve the reported issue.

• Contact SoftVani through the official support channel.
• Provide the applicable order, product, operating system, application version, and error details.
• Provide screenshots or error messages where reasonably required.
• Follow reasonable troubleshooting and diagnostic instructions.
• Install available updates or corrected versions where appropriate.
• Allow SoftVani a reasonable opportunity to reproduce and resolve the issue.

Refund consideration may be declined when the issue is caused by an unsupported system, third-party conflict, customer modification, incorrect configuration, missing dependency, malware, device failure, or failure to follow published instructions.

License issuance, license activation, device registration, or use of an activation slot confirms that digital access has been provided.

Activated licenses are non-refundable except where a limited exception under this Policy or mandatory applicable law applies.

A legitimate device replacement or reactivation request may be handled through license support. It does not automatically qualify for a refund.

Membership fees are generally non-refundable after membership access begins, products are selected, entitlements are created, or membership-only downloads and benefits become available.

• Failure to use a membership does not qualify for a refund.
• Failure to select available products does not qualify for a refund.
• Cancellation does not create a refund for an already-started membership period.
• Membership expiration does not qualify for a refund.
• Membership suspension caused by misuse or a Terms violation does not qualify for a refund.
• Any future renewal and cancellation rules will be shown before recurring payments are enabled.

Membership status alone is not proof that payment was collected. Payment must be confirmed through a trusted, server-side payment-provider record.

Custom project refunds are governed by the accepted quotation, agreed scope, milestone terms, delivery terms, and any separate written agreement.

• Quotation acceptance alone is not proof of payment.
• Milestone or project status alone is not proof of payment.
• Amounts related to completed, approved, delivered, or accepted work are normally non-refundable.
• Work already performed or made available may be deducted from any approved refund.
• Customer delays, changed requirements, missing content, or failure to provide required access do not automatically qualify for a refund.
• Out-of-scope work, third-party services, hosting, domains, licenses, or other external costs may remain payable.

A project marked completed does not independently prove that payment was received. Payment confirmation must come from a trusted payment source.

A confirmed duplicate charge may be refunded after SoftVani verifies both transactions with the configured payment provider.

Suspected unauthorized payments must be reported promptly to SoftVani and the applicable bank or payment provider. SoftVani may temporarily suspend the related entitlement, license, membership, download access, or account while the matter is investigated.

A refund review request must be submitted through SoftVani's official contact or support channel.

The request should include:

• The account email used for the purchase.
• The relevant order or invoice reference.
• The software product, membership, or custom project concerned.
• A clear explanation of the issue.
• Screenshots, error messages, or supporting information where applicable.
• The troubleshooting or support steps already completed.

Do not send passwords, complete payment-card information, private keys, license secrets, API credentials, or database credentials with a refund request.

SoftVani may verify account ownership, order information, payment-provider records, entitlement usage, license activity, downloads, activations, support history, and other relevant information before deciding a request.

When a refund is approved, the related entitlement, license, activation access, membership, download access, or service benefit may be revoked.

Approved refunds will normally be returned through the original verified payment method where technically and legally possible. Processing time may depend on the payment provider, bank, currency, and applicable financial network.

Customers should contact SoftVani before initiating a chargeback so that a genuine issue can be investigated.

Fraudulent chargebacks, false claims, repeated refund abuse, license misuse, or continued use of software after receiving a refund may result in:

• Revocation of licenses and product entitlements.
• Deactivation of registered devices.
• Suspension or termination of the associated account.
• Restriction of future purchases, memberships, or services.
• Recovery of unpaid amounts and reasonable investigation costs where legally permitted.
• Reporting of suspected fraud to payment providers or appropriate authorities where necessary.

SoftVani may update this Refund Policy when its products, payment systems, memberships, legal obligations, or business practices change.

The updated Policy will be published on this page with a revised effective date.

The version applicable to a purchase may depend on the Policy, product terms, quotation, agreement, and mandatory legal requirements in effect at the relevant time.

For questions about this Refund Policy or to request review of an eligible issue, contact SoftVani through the official contact or support channels.