Privacy Policy

• Create, verify, authenticate, and manage user accounts.
• Provide customer and owner workspaces according to authorized roles.
• Process orders, memberships, entitlements, invoices, software licenses, downloads, and activations.
• Deliver software products, updates, support, and custom project services.
• Send email-verification, password-reset, transactional, service, and security communications.
• Prevent fraud, unauthorized access, abuse, license misuse, and security incidents.
• Maintain service reliability, troubleshoot errors, and improve website performance.
• Respond to support requests, complaints, legal requests, and account inquiries.
• Meet accounting, contractual, regulatory, tax, security, and legal obligations.
• Develop and improve SoftVani products, services, administration tools, and customer experience.

Where applicable law requires a legal basis, SoftVani may process personal information based on:

• Performance of a contract, such as providing purchased software, memberships, support, or custom project services.
• Legitimate interests, such as protecting our systems, preventing fraud, maintaining records, and improving services.
• Consent, where you have actively agreed to a specific use and may withdraw that consent where applicable.
• Compliance with legal obligations, including accounting, tax, security, regulatory, and lawful disclosure requirements.

We may share limited information with service providers and other recipients when reasonably necessary to operate SoftVani. These recipients may include:

• Hosting, infrastructure, database, storage, monitoring, and security service providers.
• Authentication providers, including Google when you use Google sign-in.
• Email-delivery providers, including Resend for verification and transactional emails.
• Payment processors after a payment provider is formally configured and enabled.
• Professional advisers such as accountants, auditors, insurers, and legal advisers.
• Government authorities or other parties when disclosure is legally required or necessary to protect rights, users, or systems.
• A successor organization in connection with a legitimate merger, acquisition, restructuring, or transfer of business assets.

Service providers should receive only the information needed to perform their authorized services and remain subject to appropriate confidentiality, security, and data-processing obligations.

When a payment provider is enabled, payment processing may be handled by that provider under its own privacy policy and security terms. SoftVani does not intend to collect or store complete payment-card numbers or card security codes on its own application servers.

SoftVani may use cookies and similar technologies that are necessary for authentication, account sessions, security, preferences, shopping-cart functionality, and reliable operation of the website.

Additional analytics or optional technologies may be described through an updated notice or consent mechanism when they are introduced.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including account operation, software access, licensing, order history, support, custom projects, security, dispute resolution, legal compliance, tax, accounting, and enforcement of agreements.

Retention periods may differ according to the type of record, the user's relationship with SoftVani, legal requirements, security needs, and whether an active dispute or investigation exists.

SoftVani and its service providers may process information in countries other than the country where you live. Where required, appropriate contractual, organizational, and technical safeguards will be used for international data transfers.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, loss, misuse, and destruction.

• Secure password hashing.
• Hashed email-verification and password-reset tokens.
• Role-based and status-based access controls.
• Server-side authorization and ownership verification.
• Limited exposure of license, activation, storage, and payment information.
• Secure session and authentication controls.
• Validation of uploaded files and managed upload locations.
• Logging and investigation of operational and security events.

No internet service or storage system can guarantee absolute security. You should use a strong password, protect access to your email account, and notify us if you suspect unauthorized use of your SoftVani account.

Depending on your location and applicable law, you may have the right to:

• Request access to personal information associated with you.
• Request correction of inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Request restriction of certain processing.
• Object to certain processing activities.
• Request a portable copy of eligible information.
• Withdraw consent where processing is based on consent.
• Submit a complaint to an applicable data-protection authority.

Some requests may be limited where information must be retained for legal, security, contractual, fraud-prevention, accounting, or dispute-resolution purposes. We may need to verify your identity before completing a request.

SoftVani is intended for users who can legally enter into the applicable agreements or who use the service with valid authorization from a parent or legal guardian. We do not knowingly seek personal information from children who cannot legally consent under applicable law.

SoftVani pages, support conversations, product descriptions, blog articles, and custom project records may contain links to third-party websites or services. We are not responsible for the privacy, security, availability, or content practices of third parties.

We may update this Privacy Policy when our services, technologies, legal requirements, or business practices change. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through the website, account notifications, or email where appropriate.

For questions, privacy requests, complaints, or concerns about this Policy, contact SoftVani through our official contact or support channels.